12/26/2023 0 Comments Jackson emc electricityPower and Associates is a business unit of The McGraw-Hill Companies. The firm's quality and satisfaction measurements are based on responses from millions of customers annually. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, performance improvement, training and customer satisfaction. Headquartered in Westlake Village, CA, J.D. Every decision we make is made with our members' best interests in mind,” said Pugh, “and we truly appreciate this response from our members.” “Jackson EMC's focus has never shifted from the day we first powered our lines in 1939, and that focus is providing our members with high quality service and reliable, affordable power. Factors examined by the study included power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service. Midsize utilities serve 125,000-499,999 residential customers, while large utilities serve 500,000 or more customers. The study ranked both large and midsize utilities in the East, Midwest, South and West. I am proud to be associated with employees who are as committed to customer service excellence as those at Jackson EMC.” This award is truly a reflection of not only the effort they put into their jobs, but also the spirit in which they carry out those jobs day in and day out. “Jackson EMC's employees have a long-standing dedication to providing service that exceeds our members' expectations, whether that means quickly restoring power after a storm, making sure bills are correct, promptly handling members' requests, or planning infrastructure additions to ensure adequate power supplies. “We are deeply honored to receive this recognition,” said Randall Pugh, Jackson EMC president/CEO. This marked the first year that Jackson EMC had been included in the study. Power and Associates, Jackson Electric Membership Corporation (EMC) ranked highest in customer satisfaction among midsize utilities in the South, as well as all utilities in the nation. 7, 2008 - In a study just released by J.D.
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